References & Endorsements

Angelia Jarvis, Director of Solution Consulting, RealPage

Emily and I have worked collaboratively for over 12 years and I have witnessed her to be a conscientious and very hardworking professional. One of the main reasons that Emily and I have been successful teammates on every project that we have been entrusted with, is her ability to delve into details. In her role as Training Program Lead, she was tasked with creating a training program from the ground up. With her special set of skills, she was able to drive success through a well-organized plan, taking a nonexistent program and creating multidimensional resources for our team and clients. Emily is a true role model for the phrase “teamwork makes the dream work”, as she is never shy of asking for help and understands feedback and collaboration is critical to her success.

During the years that I have worked with Emily, I have had the opportunity to observe her interpersonal style – she is a caring individual who believes in positive motivation and those that work with her are never dissatisfied under her leadership. She is an accomplished multitasker who has ensured that deadlines are met, even when juggling several projects at once. Any company or individual lucky enough to work with Emily, will not be disappointed.

Kristen Brooks, Senior Director of Advisory Services, LeaseLock

Emily Austin has been a critical asset for our team (at RealPage.) She joined us as a training lead in a business unit that was severely lacking in training and collateral and built our program from the ground up. She created an entire database of instructor-led webinar offerings that she continues to facilitate for our customers as well as cultivating a rich set of collateral for both internal and external reference material. Emily also facilitates a training series monthly with advanced adoption strategies that has been extremely well attended by some of our key accounts. This has allowed our team to significantly reduce cost and time to implement, resulting in a much smoother and less expensive onboarding process for new customers. One of the peripheral benefits of Emily’s contribution has been the ability for our stabilized customers to access continuing education to support end-user employee turnover and drive overall adoption to reduce customer attrition. Emily is both dedicated and thoughtful with an approach that addresses different learning styles and personality types to ensure a diverse and inclusive environment.

MATT BROWN, Sr Manager, Customer Success, REALPAGE

I have been afforded the opportunity to work alongside Emily for over a decade in areas of marketing, leasing, and training. In that time, I have grown personally and professionally in seeing first-hand how she operates when met with opposition and unpredicted challenges. Emily is a pillar of integrity and embodies the core values of a servant’s heart by treating everyone she interacts with honor, dignity, and respect.

 She is an integral part of success by how meticulous she works in the planning and organization of projects, leaning into her strength of clear and concise communication, the investment she makes in developing her team, efforts in breaking down silos by peer-to-peer inter-collaborations and going above and beyond to ensure deadlines are met, no matter the depth in balancing and working through multiple responsibilities she leads.  

 “Leadership is not a license to do less. Leadership is a responsibility to do more.” Emily proves this to be true by showing up each and every day and giving it her all. No job is too small or too big and the moment you meet her, you know you have an ally for life. Thank you, Emily, for being an ambassador of inclusivity by creating a space where everyone from all walks of life has an opportunity to be celebrated for their expertise and rewarded for their contributions.  

Stacey lecocke, Division President, asset living

I’ve had the privilege of working alongside Emily in the student housing space for over a decade.  Emily is a powerhouse who has the ability to oversee multiple tasks, from beginning to end, with the added skillset of being able to change course quickly, as is so often required in student housing management.  I’ve witnessed her outstanding leadership style as she has managed teams through projects that were either a completely new initiative, or a comprehensive overhaul of an in-place program.   Emily leaves a positive impact on those around her, and brings an energy to the workspace that is consummate.  She is a true professional in all that she does, but understands the importance of having fun along the way.  Emily adds value to those around her, and I am grateful to have had the benefit of this experience.

Amber frankhuizen, Founder/ceo, afmktg

Emily is not only a spirited leader, she is sharp, sophisticated and savvy. From managing budgets to managing a diverse team, Emily tackles every challenge with grace and a thoughtful approach.

In working for Emily as my leader, I found myself inspired, as she was always working just as hard, if not harder, than her team, doing whatever it would take to get the job done. In working with Emily as a peer, I find myself impressed. As she continues to evolve and sharpen her leadership acumen, she still guides with kindness and an approachability that is unmatched by any other.

Above all else, Emily never forgets who her core customer is, and recognizes that changes based on the circumstances. She is always committed to providing value to her residents, corporate stakeholders, and employees.